Help

HERE Maps is a service that brings HERE to all mobile devices, regardless of operating system (OS). You can use HERE Maps with the web browser in your touchscreen phone, tablet or personal computer, as long as your OS can handle HTML5 technology (for example, iOS 4.3+, Android 2.2 or 2.3, or Blackberry 6.0+).

HERE Maps has many but not all the same features as HERE for PC, and we’re always adding new ones.

Find the places you’re looking for - or recommended ones nearby - and get directions to them with HERE Maps for mobile web.

With HERE Maps, you can:

• Search for addresses, places and services
• See places listed by categories
• Get directions on foot, by car or public transport
• Use step-by-step voice navigation when walking
• Collect places that matter to you, organise and sync them with here.com and take them with you on the go
• Share places on social networks or by email or text

You can use HERE Maps with a web browser that works with HTML5 technology by going to here.com. You can also download the app from Apple App Store. HERE Maps is free of charge. To use the service on your touch-screen phone or tablet, your device's browser must be able to handle HTML5 (for example, iOS 4.3+, Android 2.2 or 2.3, or Blackberry 6.0+).

Using services may require transmission of large amounts of data and involve sending of location information. We recommend using Wi-Fi or WLAN when available.

All the features may not always be available or accurate. Your first consideration while using the service in traffic has to be safety.

Yes, if your device has a GPS sensor and you're located within the map area you currently have saved in your device, then your correct location will be shown.

If you don't remove the Nokia Maps tile from your home screen, you'll still see it after you download HERE Maps. Simply delete the green Nokia Maps tile and use the blue HERE Map tile instead.

To use the service on your smartphone or tablet, your device must be running iOS 4.3+, Android 2.2 or 2.3, or Blackberry 6.0+. We may have versions of HERE Maps that work on other platforms and versions in the future.

You can also use here.com on a Microsoft Windows PC or an Intel-based Apple Macintosh with Safari, Firefox or Google Chrome.

There's no perfect way to delete a saved map area with the iOS version of HERE Maps, but you can try one of these:

• Zoom in as far as possible to any location in the world and save that as a map area. Your previously saved map will be deleted.
• Clear your browser's cache. Please note that this will also delete search suggestions, saved places and some recently used settings in the app.

At the moment, HERE Maps for mobile web is available in English, Spanish (Latin America) and Portuguese (Brazil).

1. Tap the 'menu' icon next to the search bar.
2. Choose Feedback and give us as much detail about the problem as possible.

1. Tap the 'menu' icon next to the search bar.
2. Select Feedback.
3. Choose between 0 to 10 to rate the service, then write and send your feedback.

Download it for free from the App Store, or go to here.com with your mobile browser. When you use HERE Maps for the first time, you'll be asked if you want to add the HERE Map tile to your home screen for quick access to the app. Just tap 'Add to Home Screen' when prompted.

You can then delete the Nokia Maps tile from your home screen and the Nokia Maps app from your device.

Go to the place listing on here.com where your info appears and click More details > Report this place. Be sure to mention in the report that your identity or privacy were being compromised.

Shops and restaurants sometimes move or, sadly, go out of business. If you come across incorrect or missing info, please tell us. You can also suggest additional details, such as contact info or the web address of a place, so others can find out more about it, too.

To report problems with a Place, select More details in the information box pointing to the Place on the map. Then select Report this place and follow the instructions. We double-check all proposed changes to Place information, so you may not see yours right away.

You can add your business to here.com using HERE PrimePlaces. Just go to here.com/primeplaces.

If the incorrect information is to do with street names or landmarks, you can report this at http://mapreporter.navteq.com/. Please give us as much detail as you can.

To report problems with a public place, select More details in the info box pointing to the place on the map. Then select Report this place and follow the instructions.