What is HERE?
HERE is the new name for Nokia Maps.
With HERE, you can browse and explore places all over the world and:
- Collect places and routes.
- Search for addresses and places of interest, such as restaurants, hospitals and airports.
- Share the places you find with your friends, or post them on your favorite social networking sites.
- Get driving, walking and public transportation directions.
- Explore cities and countries around the world with rich satellite imagery.
- Add your own ratings, reviews and photos of places you’ve been.
- See public transportation lines in hundreds of cities.
- Sync your favorite places on here.com with your phone.
You don’t need to download or install anything to use HERE.
How do I find a place – for example, a restaurant or other public place – on HERE?
To find a place, enter a search term into the search box.
Enter a search term to find what you are looking for. Be specific if you think there may be more than one result.
- Berlin Germany
- Restaurants in New York
- Mama Mia Pizzeria in London UK
You will then see one or more possible matches. Select the one you want on the map or in the list on the left to see more about the place.
I couldn’t find what I was searching for. What can I do?
If you can’t find what you’re looking for:
- Add a city or town to your search. There may be more than one place with the same name.
- Check your spelling. HERE will try to guess what you mean, but correct spelling will make it more likely that you’ll find what you’re looking for.
I can't see the map. What can I do?
To use HERE, you need:
- A Windows PC with a recent version of Firefox, Chrome or Internet Explorer (Note: HERE 3D is only available for Internet Explorer with a special plug-in), or
- A Mac with a recent version of Safari, Firefox or Chrome.
If you still can’t see the map, clear your browser history, delete all cookies and restart your browser.
Does HERE work on smartphones and tablets?
HERE works on just about any smartphone or tablet.
If you have a Nokia Lumia or other Windows Phone device, you can install the Nokia Maps app from the Windows Phone Store. If you have an Android, iOS and Windows 8 device, just open a web browser in your device and go to here.com.
You can also sync the places you collect on HERE with your phone. Make sure you’ve got the HERE Maps app installed.
To find out if there’s a HERE Maps app for your phone, and to download it, click here.
How do I change the look of the map?
You can choose different ways to display the map:
- Map view
- 3D view
- Satellite view
- Terrain view
- Community view
To change the current map view, select the corresponding option on the top right-hand side of the map.
To see public transportation lines, select the bus icon. If you’re exploring one of the cities in which public transportation info is available on HERE, you’ll see metro, subway, tram and rail lines, if the city offers all those modes of transportation.
I’ve seen incorrect, duplicate, missing or out-of-date info for a place on HERE. What can I do?
Shops and restaurants sometimes move or, sadly, go out of business. If you come across incorrect or missing info, please tell us. You can also suggest additional details, such as contact info or the web address of a place, so others can find out more about it, too.
To report problems with a place, select More details in the info box pointing to the place on the map. Then select Report this place and follow the instructions.
We double-check all proposed changes to place info, so you may not see yours right away.
Can I change the displayed language?
HERE is available in 13 languages.
Click My preferences at the top right of the screen (if you’re signed in, you’ll need to click on your name first), then choose your language from the drop-down list.
Save changes to confirm.
Which city or region will I see when I visit HERE and can I change it?
When you come to here.com, we guess roughly where you are (using your IP address) and show it on the map. Otherwise, the map will centre at a default location.
You can set or change your default location at any time:
- Select My preferences
- Enter your default location in the search field.
- Select the appropriate result.
How do I view the maps in 3D?
Click on the map view drop-down on the top-right side of the map and click Maps 3D.
I can't see the maps in 3D. What can I do?
To use Maps 3D on here.com, you need a browser that can handle WebGL technology.
We recommend a recent version of Chrome (14+) or Firefox (8+).
To use Safari, you’ll need to turn on the WebGL setting yourself. To use Internet Explorer, you’ll need the Google Chrome Frame add-on.
Not sure if you’re using a WebGL browser? Go to doesmybrowsersupportwebgl.com to find out more.
What do I need to use HERE 3D on my Windows PC?
You’ll need the following. (Note: most recent PCs easily meet these requirements.)
- Windows XP SP2, Windows Vista, Windows 7 or Windows 8.
- Intel® Pentium® 4, Celeron®, or AMD Athlon™ 1.8GHz processor (ideally Intel Pentium 4 2.4GHz+ or AMD 2400xp or higher)
- 1GB of RAM (ideally at least 4GB)
- 2GB free space on your hard drive (ideally at least 10Gb)
- A 3D-capable graphics card with 64MB (ideally 512MB) of VRAM (Intel integrated graphics processors may run slowly). Your graphics card needs to work with WebGL 2.0 technology.
- A high-speed or broadband Internet connection
What do I need to use HERE 3D on my Mac?
You need at least the following:
- Mac OS X 10.5 (ideally 10.6 or higher)
- Intel 1.5GHz processor (ideally at least 1.8Ghz)
- 1GB of RAM (ideally at least 4GB)
- 2GB free space on your hard drive (ideally 10GB)
- A 3D-capable graphics card with 64MB (ideally 512MB or higher) of VRAM (Intel integrated graphics processors in earlier MacBook generations may run slowly). Your graphics card needs to work with WebGL 2.0 technology.
- A high-speed or broadband Internet connection
My computer meets the requirements, but I still can't use Maps 3D. Anything I can try?
It could be that your graphics card driver is out of date. Try searching for a new driver on the internet.
How can the map look truly 3D (with 3D glasses)?
A selection of cities is available in true 3D. You’ll need a normal (blue-and-red) pair of 3D glasses to see them.
- Click on the map view drop-down on the upper-right of the map
- Click on Maps 3D
- Click on Cities to see which cities you can see in true 3D
- Choose a city and click on the little 3D glasses
Now put on your 3D glasses and enjoy the view.
Why isn’t my city in 3D?
Not all cities are available in 3D. To see which ones are:
1) Open the map view drop-down menu on the upper right of the screen
2) Click on Maps 3D
3) Click on Cities
What are collections?
Collections are your personal record of the places and routes you want to remember or quickly find again on HERE. Like music playlists, you can organize what you’ve collected the way you want. See your collections on your computer, your tablet or your phone – they’re always synced!
What happened to my Favorites?
All the Favorites you saved on maps.nokia.com are now on here.com. You can find them as unsorted items in your collections and organize them by clicking on ‘Manage’.
How can I create a new collection?
Create a new collection by clicking Collect next to a place or route on HERE. Once you’ve saved it, click Manage to organize it in a new collection.
To help you remember what the collection is about, you can also add a description.
How can I delete a collection?
Click the Delete collection link next to the collection name. We’ll ask you to confirm that you want to delete it. Once the collection is deleted, you can only restore it by creating it again.
Items that weren’t saved in any other collection will be moved to your list of unsorted items.
How can I rename a collection?
In your collections list, move your pointer over the one you want to rename and select View collection. Then click the little pencil next to the collection name and change the text.
How do I add or remove places or routes from collections?
Click Manage next to an item. To add or remove it from a collection, select or deselect the item. You can also create a new collection here.
How can I rename a place or route I’ve collected?
Click Manage next to the place or route. You’ll see a box with its name in large letters at the top. Move your pointer over the name, and a little pencil will appear. Click on the pencil and change the name.
What happens to a place or route I've saved but didn't put into a collection?
Places and routes you collect automatically appear in your list of unsorted items. Click Manage to organize them in collections.
How can I see my collected items on the map?
Just click on a collection. The list on the left shows all that you saved in that collection, and you’ll also see their locations on the map.
Can I add a place or route to more than one collection?
Yes. Select all the collections you want an item to be saved in when you’re collecting it, and then click ‘Done’.
You can do this again any time by clicking ‘Manage’.
Can I view my collections on my phone or tablet?
Yes. Just go to HERE Maps on your device (make sure you’re logged in so everything gets automatically synced), and you’ll be able to see all your collected items. If you have a Nokia Lumia, open the Nokia Maps app. You can also collect more places using your device and see them next time you log in on here.com.
How can I share a collection?
To share a collection with someone, you can send them a link that opens the collection. To see your collection, they only have to click on the link.
You can also share a collection using your preferred social network by clicking the Facebook or twitter logo next to the collection’s title.
I shared a collection, but now I've changed my mind and don't want anybody to be able to see it. What can I do?
You’ll find a little padlock below the title of every collection. Click on it to ‘lock’ the collection. After that, even if someone who has a link tries to see your collection, they’ll see a short message that says the collection is no longer available.
If you want people to be able to see your collection again later, just click the padlock to ‘unlock’ it.
How do I get driving, walking or public transportation directions?
Select Directions at the top of the map and enter the starting point and destination (as well as any waypoints). Then select Get directions.
You can also right-click anywhere on the map and select Directions from here or Directions to here to add a starting point or destination to your directions.
You can also select Get directions in the info box pointing to a place on the map.
I want to see public transport lines, but I can't. Why not?
We have public transportation info for hundreds of cities worldwide, and we’re adding more cities all the time. If you can’t see transportation lines for a certain city, we probably don’t have info for that city yet. Also, some transportation lines may not show up on the map outside some city centers or beyond some city borders.
I can't get the directions I want. What could be the problem?
Check the following:
- Are you connected to the internet? You need to be in order to get directions with HERE.
- Is your route really long? If you’re trying to get directions between places that are very far apart (for example, between Stockholm and Madrid), or a route with many waypoints, you may need to hang on a bit longer while we get the route for you.
- Are there roadways or paths between all your waypoints? If not, HERE can’t get directions for you. For example, between New York City and London, there’s quite a bit of water and no bridges, so no route.
Where are public transport directions available?
You can get public transportation directions for a lot of cities and regions all over the world, and we’re constantly adding more.
We always do our best to keep our public transportation info up-to-date and provide you with the most accurate routes and scheduling. For most cities, we can show you routes you can count on to get from A to B. In other cities and regions, we can show you the expected departure and arrival times for your trip using local transportation timetables.
Where does your local traffic info come from?
The traffic info on here.com comes from many reliable sources. In the USA, for example, traffic info is brought to you in cooperation with these state and regional agencies:
We also get info from many other similar agencies in countries around the world.
How can I write a review for a place?
You can write your own review of a place and share your experience with everyone on HERE.
Select More details in the information box of the place. If the place already has some reviews, you can see a link to add your own. If there are no reviews for this place yet, you see a prompt to be the first to create one. Select the link, and follow the next prompts.
How can I add a photo for a place to HERE?
In the info box pointing to the place on the map, select More details. On the place’s details page, just click on the camera, then choose the photo you want to add.
If there are no photos shown, why not be the first to add some? Again, just click on the camera, then choose a photo.
Please make sure you own or have permission to use any photos you add to HERE.
What is Map Creator?
Map Creator lets you add streets and roads in more than 100 countries on HERE. You can also change the map and make corrections if you find something wrong.
With Map Creator, you can describe what type of road you’re adding and include info about the surface condition, how well the road is lit, how fast you can drive on it, if it’s a one- or two-way street and much more.
How can I see the changes people have made to the map?
To see the changes people have made using Map Creator, select Community in the Map view drop-down menu.
Why does HERE want to know my location?
With your permission, HERE will try to find your location to show you info that’s more meaningful to you.
HERE will put a green dot on the map to show your location.
You can also Explore near your location to see nearby places on the map.
Someone has added my private info to the map. What can I do to remove it?
If your private info appears on a place on HERE, you can report it to have it removed.
Search for the place and click on the name to see the place page. You can then click Report this place.
We’ll investigate and remove the place from the map if necessary. It could take up to 2 weeks to do this, so please be patient.
I see something on the map at street level view that shouldn't be visible. What can I do about it?
If you find an image that you think violates your or another’s privacy, or is of poor quality, you can send us a report.
While in street-level view:
- Click Report image in the lower left-hand corner of the map.
- Choose Privacy concern or Image quality.
- Choose the type of problem you see.
- Add a note to describe further what you see, if you wish.
If you’d like us to be able to contact you about your report, please leave your email address.
We’ll look into the problem and do all we can to solve it within two weeks.
How can I see more detailed info about a place?
In the info box pointing to the place on the map – or, in the list of search results – select More details to find out more about the place.
You can see additional info from various sources, such as TripAdvisor. The availability, language, and amount of content provided can differ widely from place to place.
For example, you may find a detailed description of the place, a photo gallery, contact info, reviews or links to similar places.
What is the 'Explore places' feature?
When you explore a neighborhood or street at lower zoom levels, and you select Features then check the box next to Explore places, you’ll see little markers on the map. Every one of these shows the location of a business or public place that may be of interest to you.
Point your mouse at a marker to see the name of the place located there. If you want to know more about the place, just click the marker.
What are heat maps and how do I use them?
If you turn on the Explore places feature and look at a large area on the map (such as a whole city), you’ll see the colorful heat hap. Just select Features, check Explore places and choose the kinds of places you want to see on the map:
- Eat and drink
- Going out
- Sights and museums
The darker the color on the map, the more Places of that type there are in the area.
With heat maps, you can quickly and easily find the most popular areas for these kinds of places, even in a city you’ve never visited before.
For which cities do you have heat maps?
We’ve got heat maps for most of the world’s major cities.
To name but a few: Beijing, Berlin, Chicago, Hong Kong, London, New York, Paris, Sao Paolo, Shanghai, Singapore, Sydney and Vienna.
And we’re always working to bring you heat maps for more cities.
How can I browse the places in a city or neighborhood?
To take a look at what’s around, you need to turn on Explore places.
- Zoom in to a city
- Click on Features in the top-right of the map
- Tick Explore places
You’ll now see little markers on the map. These show the location of a business or public place of interest.
Point your mouse at a marker to see the name of the place located there. Click on the marker for more info.
How do I sync HERE with my phone?
First, make sure the HERE Maps app is installed on your phone (If you have a Nokia Lumia, you already have HERE Maps.), and sign in to your Nokia account.
Then follow these steps:
- Open the HERE Maps app on your phone.
- Tap my places (the star below the map).
- Your list of saved places and routes will be updated automatically and will show up as favorites.
If you add to or change your saved places and routes on your phone or on here.com, your most recent changes will be saved in both places after the next sync.
Remember that using HERE Maps on your phone may send data through your cellular service provider’s network. Contact them if you want to find out about related costs, if any.
How do I change my sync settings?
To change your sync settings:
- Open HERE Maps on your phone.
- Select Options > Settings > Synchronisation, or the tool icon and Synchronisation, depending on your device.
- Change the settings.