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  • Why is there no HERE City Lens in my Lumia 520, 521, 525, 526, 625 or 1320 phone? Can I download it in App Store?

    Lumia 520, 521, 525, 526 and 625 don't support HERE City Lens, because there is no magnetometer in the phone. In Lumia 1320 there is no gyroscope sensor needed for HERE City Lens.

  • Does City Lens work without a network connection?

    No. City Lens requires a network connection, either a mobile data connection or a Wi-Fi connection.

  • Where is the City Lens service available?

    The City Lens service is available throughout the world in many countries, and it makes use of a registry of millions of places. We are always adding more places on a daily basis.

  • How can I check which version of City Lens I have?

    Select ... > about. The City Lens version is shown.

  • Are there any fees associated with City Lens?

    City Lens is free of charge. However, fees may apply for data connection usage. For info about data transmission charges, contact your network service provider.

  • After updating my Nokia Lumia to Windows Phone 8.1, HERE City Lens stopped working. What can I do?

    You probably need to install the most recent version of HERE City Lens on your phone. First, uninstall the app by long-tapping on the app name in the program list and selecting Uninstall. Afterwards, go to the Store, search for HERE City Lens and install it again.

  • How does City Lens use my current location?

    With your permission, City Lens attempts to obtain your current location and use this to show you more relevant content.

    Your current location is never accessed without your explicit permission, and it is never used for any purpose other than to provide you relevant content within City Lens. Nokia/Here does not store, save, send, or process your location information in any other way. For more information, check out the Privacy Policy.

  • I don't see a lot of places in my location in City Lens. Why is that?

    City Lens uses the Places registry, which is constantly being updated with new data. We hope your location will be updated soon.

  • What city or region is shown when I start City Lens? Can I change it?

    When City Lens starts up, your current location is determined, and the places in that location are shown in the camera viewfinder, in a list, or on the map. You cannot see places in another city.

    The only exception to this is the famous places category, which shows predefined famous places from around the world.

  • Can I add a place in City Lens if one is missing?

    There is currently no way to add places to the system if one is missing from your current location.

  • How do I delete a search in City Lens?

    Select and hold the search entry, then select remove.

  • How do I share a place with someone else in City Lens?

    Select a place, then select the share icon at the bottom of the screen and how you want to share the place.

  • Sometimes when City Lens starts up, I get a calibration error. What does this mean?

    The calibration error means that the compass is not calibrated. Rotate your phone until you hear a beep or vibration.

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