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Basic operation

  • Why is there no HERE City Lens in my Lumia 520, 521, 525, 526, 625 or 1320 phone? Can I download it in App Store?

    Lumia 520, 521, 525, 526 and 625 don't support HERE City Lens, because there is no magnetometer in the phone. In Lumia 1320 there is no gyroscope sensor needed for HERE City Lens.

  • Does City Lens work without a network connection?

    No. City Lens requires a network connection, either a mobile data connection or a Wi-Fi connection.

  • Where is the City Lens service available?

    The City Lens service is available throughout the world in many countries, and it makes use of a registry of millions of places. We are always adding more places on a daily basis.

  • How can I check which version of City Lens I have?

    Select ... > about. The City Lens version is shown.

  • Are there any fees associated with City Lens?

    City Lens is free of charge. However, fees may apply for data connection usage. For info about data transmission charges, contact your network service provider.

  • After updating my Nokia Lumia to Windows Phone 8.1, HERE City Lens stopped working. What can I do?

    You probably need to install the most recent version of HERE City Lens on your phone. First, uninstall the app by long-tapping on the app name in the program list and selecting Uninstall. Afterwards, go to the Store, search for HERE City Lens and install it again.

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