Why can't HERE Drive find my location?
Check that HERE Drive and your phone can use your location:
In HERE Drive:
- Tap Settings > Location and turn it on.
In your phone settings:
- Tap location and turn location services on.
Other things to consider:
- If you're indoors, go outdoors to get a better signal.
- If you're outdoors, move to a more open space.
- If the weather's bad, or you're behind a UV-protected or heated windscreen, signal strength may also be affected.
- Make sure you're connected to the internet.
Wi-Fi can help find your location when GPS isn't available. Be sure to turn on Wi-Fi in Settings > Wi-Fi > Wi-Fi networking.
If neither GPS nor Wi-Fi can find your location, your cellular network can be used to help find you. Be sure you have a working SIM card in your phone and are connected to your cellular network.
Do I need to download a map before I can use HERE Drive?
No. However, using HERE Drive without an internet connection does require you to download a map for your area.
To download a map, tap Settings > Map options > Manage maps. You can then add a map by tapping the + at the bottom of the screen.
How can I stop HERE Drive on Windows Phone from using my location?
You can stop HERE Drive from finding your current location by tapping on Settings > Location.
Note that to use the navigation in HERE Drive, location settings must be switched on.
What happens to my map if I restore my Windows Phone to factory settings (hard reset)?
If you restore your phone's factory settings, your map will be erased, and you'll need to download it again. To do that, go to Download maps in HERE Maps or Manage maps in HERE Drive. You can also download the map in your phone Settings by swiping to applications, then choosing maps > download maps.
How can I check which map version is installed for HERE Maps and Drive on my Windows Phone?
You can see the currently installed map version in about menu.
Can I download maps and a voice for navigation for HERE Drive using a cellular connection?
You can download small country maps also over your cellular connection, but for larger maps, you need to use Wi-Fi.
If there's no map downloaded for your current location, it will be streamed over your cellular connection as needed.
The navigation voice can be downloaded either over Wi-Fi or a cellular connection.