Why doesn’t HERE Drive show green-coloured roads where there’s idle traffic?
It could be that you’re zoomed in too close on the map. Zoom out some, and the green-coloured roads will appear again.
Is My Commute traffic information always up-to-date in HERE Drive?
In the HERE Drive application the traffic data is the most recent. However, in the Drive tile the refresh rate is controlled by the Windows Phone operating system and the traffic information on the tile may be out of date. By clicking the tile and launching HERE Drive, the Commute overview page is shown and the traffic data is immediately refreshed on the screen.
Why are my commutes in HERE Drive saved to my Nokia account?
Your commutes are saved so that if you need to reset your phone, or you get a new phone with Windows Phone 8, you can restore your commute info.If you don’t want to save your commutes to the cloud, in HERE Drive, swipe up from the bottom of the screen, tap Settings > My Commute, and switch Store in cloud to Off.
I don’t want HERE Drive to sync my commutes with my Nokia account. What can I do?
In HERE Drive, swipe up from the bottom of the screen, tap Settings > My Commute, and switch Store in cloud to Off. Note that if you don’t save your commutes to your Nokia account, you can’t restore your commutes if you reset your phone, or get a new Windows Phone 8 device.
What's the difference between HERE Drive and HERE Drive+?
HERE Drive offers turn-by-turn navigation in a single country or area, depending on the country of your SIM. Worldwide navigation is possible by purchasing an upgrade.
HERE Drive+ is a premium app that comes with worldwide turn-by-turn navigation from the start. You can use it with or without a SIM.
Users of HERE Drive can buy an upgrade to HERE Drive+ through the Windows Phone Store.
Does my phone work with HERE Drive or HERE Drive+?
HERE Drive works on all phones with Windows Phone 8.
If you have a Nokia Lumia 520, 521, 525, 526, 625, 720 or 1320, you already have HERE Drive on your phone.
If you have a Nokia Lumia 620, 810, 820, 822, 920, 928, 1020 or 1520, you already have HERE Drive+ on your phone.
If you have an HTC or Samsung with Windows Phone 8, you can buy HERE Drive+ in Windows Phone Store.
How can I prevent HERE Drive from using too much battery?
To keep your phone battery from draining too quickly, it's best to connect the phone to an in-car charger when you're using HERE Drive.
When you're not using HERE Drive, remember to close the app completely by pressing the back key to the left of the Windows key.
To see which apps are running in the background, long press the back button.
You can also turn on the battery saver: Settings > Battery saver. This will automatically switch off your GPS if HERE Drive is left running in the background when you're not using it.
What is the battery saver feature in HERE Drive?
You can turn the battery saver feature on or off in Settings > Battery saver.
When you're not using HERE Drive, remember to close the app properly by pressing the back key left to the Windows key.
To see which apps are running in the background, long press the back button.
How can I get HERE Drive back if I have accidentally removed it from my Windows Phone?
If you have accidentally uninstalled the HERE Drive or HERE Drive+ app from your device, you can re-install it from Microsoft Store:
- In your phone, start Store.
- Browse in Nokia collection or search for HERE Drive orHERE Drive+ and install the application.
Note that if your phone had initially HERE Drive version and you have purchased an upgrade to HERE Drive+, you don't need to purchase the app again. All of your Windows Phone app purchases are tied to your Microsoft account. You can download and re-install any app you've purchased by logging in to the Windows Phone Store.
To download and reinstall HERE Drive+:
- Go to Store on your phone and search for HERE Drive+
- Tap Buy. You’ll see a message saying you’ve already bought the app.
- Tap Install.
Can I use HERE Drive without a data connection?
Yes. To use HERE Drive offline, tap the Internet connection tile or select Settings > Connection. You can then toggle between offline and online.
Search results might be limited in offline mode. To be able to navigate offline, you need to download a map to your phone.
How do I clear the search history in HERE Drive on my Windows Phone?
To clear the search history in HERE Drive, tap Settings > Clear personal data.
In which countries can I use HERE Drive?
The countries you can use HERE Drive in depends on your model of phone and the country your SIM card is from.
If you have a Lumia 520, Lumia 625 or a Lumia 720, HERE Drive will work in the whole region that your SIM comes from, as long as it comes from one of our supported countries. Note that HERE Drive is locked to the region of the first SIM you put in your phone – if you change SIMs, HERE Drive will not work. Select Settings > Navigation license to see the list of regions HERE Drive will work in.
If you have any other Nokia Lumia Windows Phone 8, HERE Drive+ is available for you to use in all supported countries, regardless of where your SIM is from.
If you have a Windows Phone 8 made by a manufacturer other than Nokia, HERE Drive will only work in the region of your SIM card and only if it comes from the United States, the United Kingdom, Canada, Mexico, France, Italy, Spain or Germany. Again, HERE Drive is locked to the region of the first SIM you put in your phone – if you change SIMs, HERE Drive will not work. Select Settings > Navigation license to see the list of regions HERE Drive will work in.
Why can't I see street addresses with house numbers in my city in HERE Drive?
Street addresses with house numbers are not available in HERE Drive. If you like, you can try HERE Maps, where street addresses with house numbers are available in selected cities.
Can I switch off My Commute recording in HERE Drive?
You can switch off the My Commute feature by selecting Settings > My Commute and switch the slider to Off. By doing this, the recording will be stopped but you will also not get the benefit from the My Commute feature.
Why does the HERE Drive tile show My Commute information only at certain times?
Commutes are shown based on the time window and your current location. The commutes are pushed to the tile only when the location and time are appropriate. E.g. if you are at home, you will not get those commutes pushed which normally start from work.
Why do I get the error that navigation not available in my country when trying to start navigation in HERE Drive?
Navigation is currently available in 95 countries. To see which countries they are, have a look at this list of supported countries.
What happens with HERE Drive My Commute feature if the time and timezone are not correct in my phone?
If the time or timezone is not correct, My Commute may start calculating your commute data too early or too late. To be sure that the commute data in the live tile is shown at right times, check that the time settings in your phone are correct.
Do I have to be online to use HERE Drive's My Commute feature?
Yes, My Commute requires a data connection to get traffic info and also requires a valid SIM card to be inserted into your device.
Using services or downloading content may cause transfer of large amounts of data, which may result in data traffic costs. To avoid data traffic costs, consider getting a data plan from your network service provider.
What is the difference between HERE Maps and HERE Drive?
HERE Drive is an application for voice-guided turn-by-turn driving navigation. HERE Maps is a map application which shows your current position and interesting places around you. You can also plan routes in HERE Maps but the app will launch HERE Drive for turn-by-turn navigation
Why do I get error "Sorry, no apps found" when trying to launch HERE Transit or HERE Drive from HERE Maps?
In some regions you may not have HERE Transit or HERE Drive available. If this is the case in your region, you won't be able to launch either app. Press the back button to return to HERE Maps and use the public transport or car navigation option in HERE Maps instead.
If I download a map in HERE Maps, will the map be available in HERE Drive and HERE Transit?
Yes, the map will be available in HERE Drive and HERE Transit. All HERE apps use the same map.