Preferences

My default location

Show distances in

Show temperatures in:

Navigation

  • Can I make the map point north in HERE Drive?

    Yes, tap Settings > Map options > Orientation > North-up if you want the map to point north.

    By default the map in HERE Drive rotates automatically and points in the driving direction.

  • How can I search with geographic coordinates in HERE Drive?

    Turn off the internet connection setting in HERE Drive and type or paste the coordinates in the search box. You can use these formats:

    • 60 10 02n, 24 57 17e
    • 60.16724n 24.95477e

  • How can I customise my route in HERE Drive on my Windows Phone?

    You can change the default route settings in Settings > Route settings.

    You can adjust the route settings also when starting the journey:

    • Set your destination.
    • Tap Route settings (it looks like a cog).
    • Set the desired route options and press the back button on your phone to return to the previous menu.
    • Select Start when you're ready to drive.

  • How do I know for which countries turn-by-turn navigation is available in HERE Drive?

    In HERE Drive, swipe up from the bottom of the screen, and tap Settings > Navigation licence.

  • Why isn't HERE Drive navigation working properly on my Windows Phone?

    You have to make sure that both your phone and HERE Drive can find your location. Check that the following settings are turned on:

    In HERE Drive

    • Tap Settings > Location and turn it on.

    In your phone

    • Go to Settings > location and turn it on.

    It could be more difficult to find your location if you're indoors or in a built-up area.

  • Can I delete the alternative routes in My Commute in HERE Drive?

    No, but you can replace an older alternative route by driving a new route to the same destination. My Commute always shows the last three routes you've driven.

  • Does the "Find my car" feature work if the car is parked in a garage or other indoor location?

    "Find my car" needs GPS to save your car's location. If you're parking in a garage or other indoor parking space, GPS may not be available and the location of your car not accurately saved.

  • How can I restore my commute data from the cloud in HERE Drive?

    If you've saved your My Commute data to the cloud, it'll be automatically restored the next time you use HERE Drive.

    Note that you must be logged in to your Nokia account to be able to restore the data. If you're not already logged in, tap Sign in in HERE Drive.

  • What does it mean when the app says that "Find my car" in HERE Drive 4.0 is a beta version?

    It means that we're still working on the Find my car feature and it's not yet 100% perfect. However, we wanted to give you a sneak preview of it and let you try it anyway.

  • Will HERE Drive automatically reroute me around traffic jams and other problems along my route that appear on-screen?

    HERE Drive shows you info about traffic incidents and tells you how they might affect your time of arrival at your destination so you can react accordingly.

    However, the app won't automatically reroute you to avoid traffic incidents.

  • How do I save my parking location in HERE Drive?

    Your parking location will be saved automatically when you finish your journey with HERE Drive and then either:

    • Put HERE Drive in the background
    • Lock the phone screen or
    • Close the HERE Drive app

    Be sure not to shut down the Drive app before you stop your car so your parking location can be saved accurately.

    To get back to you car later, tap the Find my car tile in the HERE Drive main menu.

    "Find my car" needs GPS to save your car's location. If you're parking in a garage or other indoor parking space, GPS may not be available and the location of your car not accurately saved.

    When starting HERE Drive for the first time, "Find my car" shows your current location.

  • How can I switch off traffic info updates in HERE Drive?

    You can switch off traffic info updates in Settings > Map options > Traffic flows. You can also specify how often traffic info gets updated in HERE Drive.

  • Why don't I hear the navigation voice with HERE Drive?

    Check that you have downloaded the navigation voice file in HERE Drive and the speech language file in the Windows Phone settings. Here's how:

    • In HERE Drive, go to Settings > Navigation voice and check that a voice file has been downloaded and is ready to use.
    • Go to phone Settings > Speech and make sure you've chosen a speech language and that the speech file is downloaded. Tap the Speech language setting to confirm that the speech file has been properly downloaded. You may need to download the speech file again if you've recently updated your phone software or reset your phone.

    Check also that your phone's speaker volume is turned up.

  • Why don't I get voice guidance when I use My Commute in HERE Drive?

    My Commute is for your daily driving, where you already know the way and don't need guidance but want to get real-time traffic info and know the fastest route to your destination.

  • How can I delete a destination from My Commutes in HERE Drive or HERE Drive+?

    In HERE Drive or HERE Drive+, swipe up from the bottom of the screen, and tap My Commute.

    To remove a destination, swipe left or right until you reach all commutes. Tap and hold the destination you wish to delete and select delete.

  • How can I get back to my current location in HERE Drive?

    If you have moved away from your current location on the HERE Drive map, you can go back by tapping the small green arrow in the bottom left of the screen.

  • How do I add new commutes and more routes to My Commute in HERE Drive or HERE Drive+?

    To add a new commute to My Commute:

    • Swipe up from the bottom of the screen
    • Tap ** My Commutes**
    • Swipe left or right until you reach the ** all commutes** page.
    • Tap on new commute

    A new commute is also automatically added if you drive from the same starting point to the same destination two times while HERE Drive is running (even in the background).

    To add a new route to your commutes, just drive the route at least once. If you've driven along more than 3 different routes from the same starting point to the same destination, My Commute shows the last three routes you took. My Commute then works out the driving times for each route and shows you the best one.

  • Why doesn't HERE Drive calculate my route from my current position?

    If your GPS signal is weak or location services is turned off, Drive won't be able to find your current position. In this case the route is calculated from your last known position.

    To turn on location services, exit the HERE Drive app and go to Settings > location > Location services and toggle to on.

  • Why do I sometimes get commutes automatically added in My Commutes list?

    A new commute is automatically added if you drive from the same starting point to the same destination two times while HERE Drive is running (even in the background). If you don't want to keep the commute, you can delete it by tapping on it and selecting delete.

  • How can I choose what I see in the distance and time settings while navigating with HERE Drive?

    To change the distance setting, long tap on the distance shown at the bottom of the screen and choose remaining distance or distance travelled.

    To change the time setting, long tap on the time shown in the lower right corner of the screen and choose remaining time or time of arrival.

  • In which countries is HERE Drive's My Commute feature available?

    The My Commute feature is currently available in the countries below:

    • Australia
    • Austria
    • Belgium
    • Brazil
    • Canada
    • Denmark
    • Finland
    • France
    • Germany
    • India
    • Ireland
    • Italy
    • Luxembourg
    • Mexico
    • Netherlands
    • Norway
    • Poland
    • Portugal
    • Russia
    • South Africa
    • Spain
    • Switzerland
    • Turkey
    • UK
    • Ukraine
    • United States

    More countries are added later as over-the-air updates.

  • Can I pick my navigation destination in HERE Drive by pointing at a place on the map?

    Yes, if you have Lumia Cyan phone software and HERE Drive version 4.1.x.x (or later):

    • Open HERE Drive.
    • Move the map to the place where you want to go, and long-tap it.
    • Tap Drive to.
    • Tap Start. If you want, you can change your route settings before starting navigation.

© 1987 - 2014 HERE. All rights reserved.