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Upgrading and payment

  • I bought HERE Drive+ for my phone, or an upgrade to global navigation coverage in HERE Drive. If something happened, for example, I had to hard reset my phone, and the license or app was deleted, can I get it back without paying for it again?

    Yes. Your purchases are tied to your Microsoft Account ID. As long as your ID hasn't changed, you can always download and reinstall any app or license you've already bought from Windows Phone Store.

    To reinstall the global coverage license in HERE Drive (Lumia phones):

    1. Swipe up from the bottom of the screen, and tap Upgrade or go to Settings > Navigation licence > upgrade now.
    2. Tap Global Navigation License.
    3. Tap Buy. You'll see a message saying you've already bought this item.
    4. Tap Install.

    To download and reinstall HERE Drive+ (non-Nokia Windows Phones):

    1. Go to Store and search for HERE Drive+.
    2. Tap Buy. You'll see a message saying you've already bought the app.
    3. Tap Install.

  • I'm planning a trip abroad and want to use HERE Drive. How do I know if turn-by-turn navigation is available in the country I'm traveling to?

    In HERE Drive or HERE Drive+, swipe up from the bottom of the screen, and tap Settings > Navigation licence.

    In HERE Drive, the navigation only works in your home country or area, but you can expand the service to all countries and areas where navigation is available. To do this, swipe up from the bottom of the screen, and tap Settings > Navigation licence > upgrade now.

  • What is a navigation license and how do I get one?

    A 'navigation license' determines where you can use HERE Drive.

    In non-Nokia Windows Phones, the countries and areas where you can use HERE Drive navigation depends on your SIM. To check which countries or areas you have a navigation license for, go to Settings > Navigation license in HERE Drive.

    If you have a Nokia Lumia phone with HERE Drive+, you have an unrestricted navigation license. This means you can use HERE Drive+ in any country or area in which a navigable map is available. Please note that downloading a country or area map doesn't give you the appropriate navigation license.

  • I've downloaded a map but I can't get the navigation in HERE Drive to work. What can I do?

    In some Windows Phones, the places in which you can use HERE Drive depends on the country of origin of your SIM. To find out where you can use HERE Drive, go to Settings > Navigation license.

  • How do I know for which countries turn-by-turn navigation is available in HERE Drive?

    In HERE Drive or HERE Drive+, swipe up from the bottom of the screen, and tap Settings > Navigation licence.

    In HERE Drive, the navigation only works in your home country or area, but you can expand the service to all countries and areas where navigation is available. To do this, swipe up from the bottom of the screen, and tap Settings > Navigation licence > upgrade now.

  • What can I do if something goes wrong while I'm buying the upgrade to global navigation coverage in HERE Drive?

    Contact Microsoft Support for help.

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