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  • How do I clear the search history in HERE Maps on my Windows Phone?

    To clear the search history in HERE Maps, tap Options (...) > Settings > clear history.

  • How can I view venue maps with HERE Maps on my Windows Phone?

    If indoor map of the venue is available, you can view it by tapping the grey building icon. To select the floor in the building, tap the floor icon in the map view. To view the details of a place inside the building, tap the desired place in the indoor map.

    To return back to the normal map view, tap the map area outside the building.

    Note that an online connection is needed to view the venue maps.

  • What can I do if I can't find an address or place in HERE Maps on my Windows Phone?

    If you have problems finding an address or place:

    • Check that the address is spelled correctly.
    • Try entering the first few characters of the place you're looking for and then choose from the list.
    • Check that you're online (i.e., that you have a data connection). Online search is quicker and more accurate than offline search.
    • The order of the search results is based on the distance from your current location. If searching for a place that's far away, use a more specific query.

  • How do I search for a place on HERE Maps?

    In the HERE Maps app:

    • Tap the Search icon at the bottom of the screen and search for your destination.

    OR

    • Tap the Places icon (next to the Search icon) to see what's nearby.

    OR

    • Select a place from your favourites (the star next to the Search and Places icons).

  • How do I access the Groupon deals with HERE Maps on my Windows Phone?

    You can find the Groupon Now! deals near your current or selected location in the following way:

    • Select places in Maps main menu to view the nearby places on the map. Select show categories to select the category of service you want to explore.
    • Look for the place icons on the map which show letter "G" in the top right corner of the icon, or in the place list, check for services showing letter "G".
    • Tap to open the place details.
    • Tap the link in the deal section to redeem the deal at the Groupon mobile site.

    The Groupon deals are available only in selected countries.

    If you have any questions of the offered deals, contact the Groupon support.

  • Why can't I see the street addresses with house numbers in HERE Maps for Windows Phone?

    To see house numbers, zoom in to street level.

    The house numbers can be seen in some cities, but not all. So if they're not there when you zoom in, there are no house numbers on the map for that city.

  • Can I see in HERE Maps which of my favourites are nearest to me?

    The favourites are shown on the map with star icons. To see the address of a place, select the star icon.

    To see a list of your favourites, along with info on how far they are from your current location, select the favourites icon on the toolbar.

  • How can I search in HERE Maps using geographic coordinates?

    Simply type or paste the coordinates in the search box. You can use any of these formats:

    • N 45'26'32" E 10'40'41"
    • 25 24 49.3 S 29 56 25.5 E
    • N57,555 E39,765
    • 40,676069 17,356254
    • 13.5957 100.6902
    • 49 16'792N 013 36'986E
    • N 52 30 2 E 13 23 56
    • 52 30 13 23
    • 50° 2' 50.915" N, 14° 20' 58.468" E

  • How do I clear the search history in HERE Drive on my Windows Phone?

    To clear the search history in HERE Drive, tap Settings > Clear personal data.

  • How do I get directions in HERE Maps on my Windows Phone?

    Choosing your destination

    In the HERE Maps app:

    • Tap the Search icon at the bottom of the screen and search for your destination.

    OR

    • Tap the Places icon (next to the Search icon) to see what's nearby

    OR

    • Select a place from your favourites (the star next to the Search and Places icons).

    Getting directions

    Once you've chosen your destination:

    • Tap on the destination flag in the place info bubble to get the route.
    • Alternatively, you can tap the place on the map and select get directions.

    When the route is shown on the map, swipe up to see your directions.

    You can switch between walking, public transport and driving routes by tapping on the little pedestrian, bus and car, respectively. To get navigation in your car with HERE Drive, tap the car icon and then start navigation.

  • Can I customise my directions in HERE Maps by choosing places I would like to go via?

    No, you cannot add waypoints to your route with HERE Maps on your Windows Phone.

    If you want to plan a route that passes through one or more specific places on your way to a final destination, you'll need a separate route for each part of the journey.

  • How do I plan a route starting from another place than my current location with HERE Maps on Windows Phone?

    You can plan a route between any locations in the following way:

    • Select Options > Directions.
    • Select the transport mode (walk, public transport or drive)
    • Select From and search for the start location. Select the desired place on the map or choose from the search list.
    • Select To and search for the destination location. Select the desired place on the map or choose from the search list.
    • When the route is shown, tap the down arrow at the bottom right or scroll down to view the route details.

    Alternatively, you can select the start and end points for the route on the map:

    • Long press the starting point on the map and tap the place icon.
    • Select directions from here.
    • Select the transport mode (walk, public transport or drive).
    • Tap the map at the top of the screen to enter the map view.
    • Long press the end point on the map and tap the destination flag in the place info bubble (or tap the place info bubble and select directions to here).

  • Can I get voice-guided walking directions in HERE Maps for Windows Phone?

    No, but you can see turn-by-turn navigation walking directions. The map follows your location and will beep and vibrate whenever it's time to turn. Keeping your phone in your pocket with the audio on bluetooth speakers or headset will ensure you get all notifications.

    For voice-guided driving directions, use HERE Drive

    For directions using public transport, use HERE Transit

  • Can I share a route in HERE Maps on my Windows Phone?

    To share your routes via email or share them to a social network:

    • From a list of directions, scroll down until the bottom menu bar appears (there should be three icons).
    • Tap the share icon (the middle one).
    • Select email to share the route via email, messaging to send by text message or post a message to share the route to social networks.
    • Write or modify the message and select the email recipient or the social network where the message is posted.

    Your friends can now view your route on their web browser by tapping the link included in the message.

  • Do I need to download a map before I can use HERE Maps?

    Not if you're connected to the internet. But if you want to use HERE Maps without an internet connection, you'll need to download a map.

    To do that, open the HERE Maps app on your Windows Phone, swipe up and tap options icon (...) > download maps.

  • Does HERE Maps work on my phone?

    HERE Maps works on all phones with Windows Phone 8.

    If you have a Nokia Lumia phone, you already have HERE Maps on your phone.

    If you have an HTC or Samsung with Windows Phone 8, you can get HERE Maps free of charge in Store.

  • Do I need to download a map before I can use HERE Drive?

    No. However, using HERE Drive without an internet connection does require you to download a map for your area.

    To download a map, tap Settings > Map options > Manage maps. You can then add a map by tapping the + at the bottom of the screen.

  • How do I download a map to my phone in HERE Maps?

    To download a map, Tap options (...) (you may need to swipe up to see it) and tap download maps. You can then choose to download new maps or update old ones.

  • What happens to my map if I restore my Windows Phone to factory settings (hard reset)?

    If you restore your phone's factory settings, your map will be erased, and you'll need to download it again. To do that, go to Download maps in HERE Maps or Manage maps in HERE Drive. You can also download the map in your phone Settings by swiping to applications, then choosing maps > download maps.

  • If I download a map in HERE Maps, will the map be available in HERE Drive and HERE Transit?

    Yes, the map will be available in HERE Drive and HERE Transit. All HERE apps use the same map.

  • How can I check which map version is installed for HERE Maps and Drive on my Windows Phone?

    You can see the currently installed map version in about menu.

  • The satellite maps in HERE Maps sometimes look quite blurry. Is there something I can do?

    Unfortunately, no. But rest assured, we are always working to improve the quality of our satellite views.

  • How do I make the map turn to show the direction I'm facing in HERE Maps?

    With HERE Maps, it's possible to show north at the top of the screen or for the map to orientate itself according to the way you're facing. HERE Maps defaults to showing north at the top of the screen. To change it to show the way you're facing instead, tap the My location icon (the green circle) in the bottom-left corner of HERE Maps. A compass will appear in the top left of your screen to show you where north is. If prompted to set the compass, rotate your phone as instructed.

    To make north the top of the screen again, tap the My location icon again or tap the compass icon.

  • How can I switch between map views in HERE Maps for Windows Phone?

    Tap the ** map options** icon in the bottom-right of the map (it looks like two diamonds). You can choose to see a normal map, satellite view or LiveSight view. In the map features you can select pedestrian, public transport or traffic views.

  • Why don't I have the LiveSight option available in HERE Maps, HERE Drive or HERE Transit on my Lumia 520, 521, 525, 526 or 625?

    The LiveSight feature in HERE map views is not available on Lumia 520, 521, 525, 526 or 625 because these phones don't have a magnetometer (compass). LiveSight works only on phones that have a compass.

  • How can I change the language on the map in my Windows Phone 8?

    The language used in the map depends on the language set in your phone. If, for example, you want street names to be displayed in Mandarin, the language of your phone would need to be changed to Mandarin.

    Go to your phone settings and tap ** language + region**. Go to Browser & search language and choose the language you want. You may then need to download the map again.

  • Can I use walk navigation in HERE Maps for driving?

    Walk navigation doesn't work when your speed exceeds 30 km/h. Also, walk navigation is optimised for walking - it doesn't take into account, for example, one-way streets. When you need instructions for driving, select car mode in route details and launch HERE Drive by selecting start navigation.

  • Why can't HERE Maps find my location?

    Check that you've allowed HERE Maps and your phone to find your location.

    In HERE Maps

    Go to Settings in the HERE Maps app and turn on ** Use your location**

    In your phone settings

    In your phone's main menu, tap Settings > location > on.

    Things that can affect your GPS signal may include: being indoors, tall buildings, poor weather and some car windscreens. You'll also get a better fix on your location if you've got a data connection.

  • How do I share a place with my friends in HERE Maps for Windows Phone?

    You can share a place in the following way:

    • Search for the place or long press a place on the map.
    • Tap the place icon to view the place details.
    • Tap the share icon at the bottom of the screen.
    • Select the way you want to share the place:

      • email
      • messaging (SMS)
      • post a message (social networks)

    Your friends can view the place in their web browser by opening the link included in the message.

  • Why don't I see traffic info in HERE Maps on my Windows Phone?

    If no traffic information is shown in HERE Maps:

    • Check that the map of the place where you want to see traffic has been downloaded to your phone.
    • Check that your phone is set to the correct date, time and time zone.

    Note that live traffic info isn't available for all countries.

  • How can I see traffic info in HERE Maps on my Windows Phone?

    HERE Maps lets you see real-time traffic conditions in some countries. Tap map options in the bottom-right corner of the map (it looks like two diamonds) and select traffic.

    HERE Maps shows you a colour-coded overview of the current traffic conditions around you:

    • Green = no traffic
    • Orange = moderate traffic
    • Red = heavy traffic
    • Black = road closed

  • How can I view public transport information on HERE Maps on my Windows phone?

    Tap the map options icon in the bottom-right of the map (it looks like two diamonds). Here you can choose a public transport view, as well as pedestrian and traffic views.

  • Why do I get error "Sorry, no apps found" when trying to launch HERE Transit or HERE Drive from HERE Maps?

    In some regions you may not have HERE Transit or HERE Drive available. If this is the case in your region, you won't be able to launch either app. Press the back button to return to HERE Maps and use the public transport or car navigation option in HERE Maps instead.

  • How do I add a photo of a place in HERE Maps for Windows Phone?

    To add a photo of a place:

    • Tap on a place on the map
    • Swipe left or right until you see the photos screen.
    • Tap add a photo.

  • How do I add or manage favourites in HERE Maps on my Windows Phone?

    You can see your favourites and collections by tapping the ** favourites** (star) icon in the main menu of HERE Maps.

    To add a place to your favourites:

    • Search for a place.
    • Tap the place icon to view the place details.
    • Tap the add-to-favourites [plus-and-star icon] icon.
    • Change the name of the favourite (if desired) and then confirm.
    • Select the collection where you want to save the favourite.

    To remove a place from your favourites:

    • Tap the favourites icon in main menu and select the collection to see your favourites.
    • Tap the place to be removed.
    • Tap the unfavourite (star-and-minus) icon.

    To see your favourites on the map (marked by a yellow star), select Settings > Show favourites on map.

  • How do I rate or review a place in HERE Maps for Windows Phone?

    To rate and review a place:

    • Tap the place you want to rate.
    • Swipe left or right until the reviews page becomes visible.
    • Tap add a review.
    • Tap how many stars you want to give the place and write a short review. (A review of at least 20 characters is needed before you can submit.)
    • Tap the upload icon (it looks like a speech bubble).

  • Is there a size limit for the photos I add to a place in HERE Maps for Windows Phone?

    No. Your photos are automatically adjusted to the right size when they are uploaded.

  • Can I sync routes between here.com and HERE Maps on my Windows Phone?

    Unfortunately, this isn't possible at the moment. However, you can sync your favourite places.

  • I updated HERE Maps to 3.5. Where are my favourites?

    In HERE Maps 3.5, you can create collections for your favourite places, just like music playlists. In HERE Maps, tap the favourites icon to see your collections. If you haven't added a place to any collection yet, you can find it in the Unsorted collection.

  • When I search for a place using HERE Maps, how do I know if I've saved the place in a collection?

    After searching for a place, when you see your search results on the map, swipe up from the bottom of the screen to see the results list. If there's a star next to the place, then you've saved it as a favourite.

    To see which collection or collections the place is saved in, tap the place in the search results. Under manage collections, you can see the collections the place is in.

  • When I view a collection on the map in HERE Maps, why are there 2 types of icons?

    When you view a collection on the map, the places in that collection are shown as blue place markers. Places marked with stars are places in your other collections.

  • Can I add a favourite to more than one collection in HERE Maps?

    Yes. When adding a favourite place to a collection, simply tap the checkboxes for all the collections you want the place to be in.

  • Can I sort the places I've collected in HERE Maps?

    Yes. There are several ways you can sort the places in your collection so you can find what you want more easily. In HERE Maps, tap the favourites icon. Tap the collection you want to sort, tap the sort icon at the bottom of the screen, and select from the following:

    • To sort places alphabetically, tap name.
    • To sort places by their distance from your current location, tap distance.
    • To sort places into places, such as restaurants and shops, and addresses, tap places.
    • To sort places by category, tap category.

  • Can I move a favourite from one collection to another in HERE Maps?

    Yes. Here's how:

    1. Tap the favourites icon.
    2. Tap the collection from which you want to move your favourite place, and tap the place.
    3. In the about view, tap manage collections, and select the collection to which you want to add your favourite place.

  • How can I sync the favourites in HERE Maps for Windows Phone?

    You can sync your favourites with here.com either automatically or manually. We recommend automatic syncing, but if you have limited data on your phone you may prefer manual.

    Automatic sync:

    To enable automatic sync, go into the HERE Maps app on your Windows Phone 8, swipe up and tap options (...). > settings > Synchronise favourites automatically > On.

    Manual sync:

    If Synchronise favourites automatically is turned off, you can sync your favourites by selecting options > sync in the favourites menu or by selecting a collection and tapping the sync icon.

  • Can I sync my Nokia Maps favourites from my Symbian phone to my Windows Phone?

    Yes. Just sync the favourites on your Symbian phone with here.com. See the user guide of your Symbian phone for info on how to do this.

    Your favourites in here.com are automatically synced with your Windows Phone, if you're signed in to your Nokia account with your phone.

  • Where can I report problems with the map on my Windows Phone?

    If you already have a Map Reporter account, you can use that to report problems you find on HERE Maps ( http://mapreporter.navteq.com/). If you don't have a Map Reporter account, you can use HERE Map Creator on here.com.

    HERE Map Creator lets you add streets and roads in more than 100 countries. You can also change the map and make corrections if you find something wrong.

    If it's not possible to make changes in your country using HERE Map Creator, first go to the place on the map where you want to report the problem. Then right-click and choose Report map changes from the menu. Finally, choose the type of problem or change you'd like to make, giving as much detail as you can.

  • How do I opt out from the Nokia Improvement Program with HERE Maps and Drive on my Windows Phone?

    Nokia Improvement Programme collects information about your phone and your use of the services to improve the products. You can opt out from the Nokia improvement program by disabling the following option:

    • Go to phone settings and select feedback to Nokia, scroll to the right and deselect Participate in Nokia Improvement Program.

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