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General

  • Why isn't HERE Transit available in my area?

    The HERE Transit service is available in selected cities and regions. New areas are constantly being added.

    To check whether your area is supported, select the options icon at the bottom of the screen, then select Coverage.

  • Do I have to pay for using HERE Transit?

    No, HERE doesn't charge you for using the app. However, an internet connection is required (data connection charges may apply).

  • Does HERE Transit save my search history?

    Yes. If you want to delete your search history, in the HERE Transit main view, go to O ptions > Settings > Clear history.

    Your search history is stored only in your phone. HERE doesn't monitor your search history or use the info in any way.

  • Does HERE Transit work on my phone?

    HERE Transit works on all phones with Windows Phone 8.

    If you have a Nokia Lumia phone, you may already have HERE Transit installed. If not, you can download and install it free of charge from Store.

    If you have an HTC or Samsung with Windows Phone 8, and you live in the US, UK, Canada, France, Italy, Spain, Germany, or Mexico, you can download and install HERE Transit free of charge from Store.

    If you have an HTC or Samsung with Windows Phone 8, and you live in Australia, Denmark, Finland, Hungary, the Netherlands, New Zealand, Norway, China, or Russia, you can buy HERE Transit from Store.

  • How do I know which version of the HERE Transit app I have on my phone?

    To see your app version number, go to Options > About.

  • I'm connected to the internet, but HERE Transit still can't find me a route. What else could I do?

    If HERE Transit can't find any journeys, your phone clock may be wrong. To correct the date and time in your phone, exit the HERE Transit app and go to Settings > date+time.

  • Why don't I have the LiveSight option available in HERE Maps, HERE Drive or HERE Transit on my Lumia 520, 521, 525, 526 or 625?

    The LiveSight feature in HERE map views is not available on Lumia 520, 521, 525, 526 or 625 because these phones don't have a magnetometer (compass). LiveSight works only on phones that have a compass.

  • If I download a map in HERE Maps, will the map be available in HERE Drive and HERE Transit?

    Yes, the map will be available in HERE Drive and HERE Transit. All HERE apps use the same map.

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