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Using HERE 3D

  • How do I view the maps in 3D?

    Click on the map view drop-down on the top-right side of the map and click Maps 3D.

  • I can't see the maps in 3D. What can I do?

    To use Maps 3D on here.com, you need a browser that can handle WebGL technology.

    We recommend a recent version of Chrome (14+) or Firefox (8+).

    To use Safari, you'll need to turn on the WebGL setting yourself. To use Internet Explorer, you'll need the Google Chrome Frame add-on.

    Not sure if you're using a WebGL browser? Go to doesmybrowsersupportwebgl.com to find out more.

  • What do I need to use HERE 3D on my Windows PC?

    You'll need the following. (Note: most recent PCs easily meet these requirements.)

    • Windows XP SP2, Windows Vista, Windows 7 or Windows 8.
    • Intel(r) Pentium(r) 4, Celeron(r), or AMD Athlon(TM) 1.8GHz processor (ideally Intel Pentium 4 2.4GHz+ or AMD 2400xp or higher)
    • 1GB of RAM (ideally at least 4GB)
    • 2GB free space on your hard drive (ideally at least 10Gb)
    • A 3D-capable graphics card with 64MB (ideally 512MB) of VRAM (Intel integrated graphics processors may run slowly). Your graphics card needs to work with WebGL 2.0 technology.
    • A high-speed or broadband Internet connection

  • What do I need to use HERE 3D on my Mac?

    You need at least the following:

    • Mac OS X 10.5 (ideally 10.6 or higher)
    • Intel 1.5GHz processor (ideally at least 1.8Ghz)
    • 1GB of RAM (ideally at least 4GB)
    • 2GB free space on your hard drive (ideally 10GB)
    • A 3D-capable graphics card with 64MB (ideally 512MB or higher) of VRAM (Intel integrated graphics processors in earlier MacBook generations may run slowly). Your graphics card needs to work with WebGL 2.0 technology.
    • A high-speed or broadband Internet connection

  • My computer meets the requirements, but I still can't use Maps 3D. Anything I can try?

    It could be that your graphics card driver is out of date. Try searching for a new driver on the internet.

  • How can I navigate around HERE Maps 3D using my mouse?

    To move left or right, hold down the left mouse button and drag the map around.

    To tilt, hold down the right mouse button, then move up to increase the tilt angle or down to decrease it. (This works for all browsers except Safari.)

    To rotate the map, hold down the right mouse button and move left or right.

    To zoom in, double click with the left mouse button. To zoom out, do the same with the right mouse button. You can also use your mouse wheel to zoom.

  • How can I navigate around HERE Maps 3D using my keyboard?

    To move left or right, use the left/right arrow keys. For constant movement, hold one key down.

    To tilt, hold down the 'Shift' key and press the up/down arrows.

    To rotate the map, hold down the 'Shift' key and press the left/right arrows.

    To zoom, use the + or - key.

  • What can I do if the 3D images look strange?

    The 3D map may take a few seconds to load. During this time, the 3D image may look strange. Wait a few seconds and the image should clear up.

  • How can the map look truly 3D (with 3D glasses)?

    A selection of cities is available in true 3D. You'll need a normal (blue-and-red) pair of 3D glasses to see them.

    1. Click on the map view drop-down on the upper-right of the map
    2. Click on Maps 3D
    3. Click on Cities to see which cities you can see in true 3D
    4. Choose a city and click on the little 3D glasses

    Now put on your 3D glasses and enjoy the view.

  • Why isn't my city in 3D?

    Not all cities are available in 3D. To see which ones are:

    1. Open the map view drop-down menu on the upper right of the screen
    2. Click on Maps 3D
    3. Click on Cities

  • What's Google Chrome Frame, and how can I use it to see 3D maps with Internet Explorer?

    WebGL technology doesn't work on Microsoft Internet Explorer, and you need WebGL to use 3D and Street Level views on here.com.

    We recommend that you use a web browser that works with WebGL. But if you can't use another browser, or you'd just like to keep using Internet Explorer, you can install Google Chrome Frame for Internet Explorer.

    Then you should be able to use 3D on here.com.

    Please note that because Google Chrome Frame isn't a Nokia product, we can't guarantee it'll work for everyone, and we can't offer any tech support.

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