Claims Management

Improve customer service and reduce fraud

Claims management is changing across the entire insurance industry. Customers want their claims processed faster and more efficiently, and expect insurers to provide a range of add-on services, such as identification of the nearest roadside services and mobile tools.

At the same time, insurance companies need to address claims leakage and find ways to better manage their data to keep settlement costs to a minimum. By improving claims management, insurers can enhance their customers’ overall experience as well as identify fraudulent claims more easily.

HERE Technologies provides a range of products that enable insurance companies to gain meaningful geospatial information and monitor current and past claims tied to key location-based information, including information on road conditions, weather, surrounding area demographics, built environment and natural features.

Access to archived traffic data and 3D street-level imagery provides context for vehicle and property insurance claims. Companies with improved data capture and validation are better equipped to successfully detect fraud and offer improved services.


For the best possible claims management, you need an extensive database that can be analyzed quickly and easily.

  • The HERE benefits

    Improved data capture

    Utilize address autocomplete services for address validation and robust batch geocoding, with address points and cross-streets for customer claims locations

  • Discover the HERE benefits

    Reduced fraud

    Use telematics data with captured sensor information for fraud analysis for automotive, and visualize and compare property related mapped claim-generating events against pre- and post-claim contextual elements

  • Discover the HERE benefits

    Improved customer service

    Identify the nearest roadside services, and provide mobile tools for easier assistance and claims information submittal

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