Further extension of end-of-life of predecessor versions of HERE Location Service

Who can upgrade later? 

HERE Map Image API v1 is not yet scheduled for retirement and does not have a direct successor planned, but it is in maintenance mode. Therefore, we recommend you consider if the HERE Maps API for JavaScript v.3.1 or the new Raster Tile API v3 may suit your use case in its place. If you are using the HERE Map Image API v1 with your existing application, then you may also continue to do so for the term of your present contract.  

If you are using the Multi Reverse Geocoding feature, this will be available based on Geocoding & Search v7 by July 2023. 

Self-hosting 

If you are using our HERE Location Services self-hosting packages, then you may continue to do so for the term of your present contract; but you are hereby reminded that as of December 31st, 2022, HERE is no longer providing technical support and bug fixes for these old versions of HERE Location Services. The last software and map releases have been released in November 2022, based on Q4-2022 software and data. All location services of the new generation Location Services are in the meanwhile commercially available for self-hosting. As an existing customer, you can also consider upgrading to those (please refer to appendix)  

Timeline 

As mentioned above, the predecessor HERE Location Services currently available on the HERE Developer Portal and hosted by HERE are now targeted to be retired by December 31st, 2023. 

HERE Premium SDK (3.x) is superseded by new HERE SDK 4.x variants. The HERE Premium SDK (3.x) will be continued maintained with monthly map updates and only critical bug fixes (no feature development or enhancements). We are targeting to retire the HERE Premium SDK (3.x) by December 31st, 2023. 

Please note: we encourage you to make reasonable efforts to upgrade by this deadline. We will ensure your upgrade experience and support with HERE is as smooth and good as possible. We will carefully monitor the progress. Please reach out to your HERE Partner Manager/HERE Account Executive if you would appreciate technical assistance on upgrading to the latest Location Service releases. 

Do you need further help?  

For technical inquiries regarding the upgrade, please contact your HERE representative. The team is more than happy to jointly look into the best upgrade options for you. If you have a paid support plan with access to the HERE Support Portal https://support.here.com/csm, please raise a support ticket. Our team will be happy to assist you.

If you do not have an assigned Partner Manager or Account Executive or a paid support plan, please reach out to us via Slack.

Your HERE Partner Manager/HERE Account Executive, if they have not already done so, will be contacting you shortly to discuss your upgrade and any needs for support from our Professional & Technical Support team to facilitate your upgrade. For more information on the latest version of HERE Location Services, please refer to www.developer.here.com and work with your Partner Manager/Account Executive to get registered for our platform portal, on platform.here.com, today. They will be more than happy to support.

We hope you are as excited as we are about the next generation of HERE Location Services.